In Episode 6 of the Zeno Travel Tech Talks Podcast, Serko’s Head of AI Andrew Revell sits with Senior Technology Solutions Consultant Jess Ogley to break down what AI really means for the travel industry and how Serko is turning AI tech into practical tools for TMCs and travelers alike.
Here’s a look at how AI can simplify life for travel managers, keep travelers on track, and add a bit of magic to the whole travel experience.
1. Smarter recommendations for more personalized travel
AI in Zeno’s system does more than just respond to commands – it’s designed to actually “understand” what users might want. So, when travelers are browsing or booking, Zeno’s AI can offer tailored suggestions based on their preferences and past choices. This helps customers find what they need faster, reduces repetitive searches, and makes everyone feel like the system “gets” them.
2. Quick support for disruptions – without going offline
When unexpected travel disruptions hit, AI steps in to smooth things over. Instead of relying solely on TMC support, travelers can access real-time AI tools that analyze issues, offer solutions, and even assist with rebookings. This means fewer last-minute calls for help, a quicker fix for travelers, and a much lighter load for TMCs to manage manually.
3. Effortless policy compliance and flexibility
Travel policies can be tricky to follow, but Zeno’s AI makes it simple by automatically applying relevant policies during booking and flagging anything that doesn’t fit. This helps travelers stick to the rules while enjoying more flexible options and fewer compliance worries. For you, it means less back-and-forth and more peace of mind knowing that policy is being handled efficiently.
4. Making every bit of data work for you
AI loves data, and it’s natural to spot patterns that can reveal valuable insights. Zeno’s AI can analyze booking behaviors, predict travel needs, and help you optimize travel planning based on data that might otherwise get overlooked. Imagine having a tool that highlights trends or alerts you to savings opportunities without extra effort.
These AI-driven features reduce friction and create a seamless experience for you and your travelers. With AI in the mix, Zeno’s tools aren’t just handling tasks – they’re making every booking more intuitive, adaptable, and valuable.
