Zeno’s Self-Service Capabilities: Making Your Travel Experience Effortless
In today’s fast-paced business world, the need for efficient and flexible travel solutions has never been greater. We all expect to be able to make changes to our plans and book complex trips online - ideally without having to rely on your travel agent. Zeno’s groundbreaking new self-service tools empower business travelers to take control of their plans like never before.
Introducing ‘Premium Online Changes’
One of the most frustrating aspects of business travel is dealing with changes. Whether it’s a sudden meeting or a shift in plans, altering travel itineraries has traditionally been a cumbersome process, often involving a phone call to your Travel Management Company (TMC). Zeno’s new Premium Online Changes module revolutionizes this experience. Now, business travel bookers can change or cancel flight bookings directly in Zeno, even after the ticket has been issued. No more waiting for your TMC to handle these changes offline. With instant, guaranteed pricing for flight changes, including international trips, managing your travel plans has never been easier.
‘Advanced International’ simplifies complex itineraries
Planning a trip with multiple stopovers can be overwhelming. Zeno’s new Advanced International feature simplifies this process by allowing travel bookers to shop and book single ticket itineraries that include multiple stopovers. By logically displaying only combinable flight options and compatible hotel and rental car reservations, Zeno reduces the margin for error and makes the booking process seamless. Zeno will also recommend the lowest available fare for each leg of your journey, ensuring you get the best value for your travel budget.
Why self-service matters
A recent study by the Global Business Travel Association (GBTA) found that seven out of ten customers in North America prefer to use self-service technology to manage their travel. Yet many travelers still face the frustration of starting to book a trip online, only to be referred to their TMC for completion. Zeno’s self-service capabilities address this pain point, allowing travelers to manage their bookings from start to finish.
Enabling TMCs to provide higher value support
TMCs have faced significant staffing challenges post-pandemic, with many struggling to rehire qualified staff amidst a tight labor market. By automating simple service requests, Zeno’s self-service features free up TMC staff to focus on more complex changes, improving overall efficiency and customer satisfaction.
Experience the Zeno difference
As the travel industry continues to evolve, Zeno remains at the forefront of innovation, offering solutions that meet the needs of modern business travelers. Our new self-service capabilities ensure reliability and wide accessibility for customers dependent on TMC third-party connections.
Embrace the future of business travel with Zeno. Experience the freedom and flexibility of self-service technology designed to make your travel management more efficient and stress-free.
Ready to take control of your travel plans? Book a demo to learn more about our new self-service capabilities.
